A straightforward refund policy
DealBuff is a one-time digital service. We refund unused access and service failures; we do not make you argue about a result that was never delivered.
Unused purchases
You can request a full refund within 14 days of purchase if the DealBuff entitlement has not been used to generate an analysis. Send the request from the email address used for your BuzzBuff account so we can match it to the payment.
Service failures and duplicate charges
We will refund a duplicate charge or a purchase that cannot be delivered because of a BuzzBuff service failure. If an analysis fails before a result is saved, the entitlement should automatically return to your account; you can still request a refund instead.
After an analysis is delivered
A successfully generated analysis normally completes the digital service and is not refundable merely because you disagree with its commercial guidance. We will review an incorrect charge, a materially defective result, or any refund required by applicable consumer law.
How to request a refund
Email support@buzzbuff.com with the payment date and the email address used at checkout. Do not send card details. Approved refunds go back to the original payment method through Stripe. Banks commonly take 5–10 business days to display the credit after Stripe processes it.